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The special agent of FBI, Christopher Combs complained during a press conference that how the agency was unable in getting into the Texas shooter’s mobile phone. The agency was unable to unlock phone and just asked Apple for help. The tech giant has released a statement for media, which has indicated that it immediately reached out to the FBI after learning from their press conference on Tuesday that investigators were trying to access the mobile phone of a suspect. Cupertino also offered its assistance and promised to accelerate its response to any legal process. It was also said that it works with law enforcement every day and offers training to thousands of agents. So, they understand its devices and how they can rapidly request information from Apple.

The company also informed Business Insider that the agency has yet to ask for help to access the mobile phone. It was said by the company that officials missed the 48-hour window. It could allow them to unlock the device simply by using the fingerprint of shooter. If the suspect had fingerprint access enabled, Apple will be able to inform authorities that they had 48 hours to use his prints to unlock the phone before the feature ceased to function. Now, more than 48 hours have gone and FBI has to find a legal ways in getting the contents of the mobile phone. The officials will now have to serve Apple with a court order in order to get their hands on company’s iCloud data. It is still unclear whether the FBI is already securing a court order or they might have decided not to work with Apple.